Our policy lasts 14 days for online orders that are shipped and 14 days for in store and online (in store pickups). If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 64 Lannercost Street, INGHAM QLD 4850, Australia.
To return your product, you should mail your product to: 64 Lannercost Street, INGHAM QLD 4850, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our Promise to you - Bossi Boots promises to deliver the correct order to you on or before the specified date except where we have indicated to you that the order fulfilments are not possible or guaranteed. Please note, products may appear different to how they are viewed in the listed images.
The rental fee -The rental fee is dependent on the item and its RRP. The Rental Fee covers the fee of hiring the product and includes dry cleaning. On top of this there may be additional costs such as shipping or Bond. When ordering a product with Bossi Boots you authorize Bossi Boots to charge your chosen payment method for the rental fee and additional extras. Orders will not be dispatched until payment is cleared and all correct information is received.
Cancellations - Cancellations must be requested through firstname.lastname@example.org. Once a dress has been collected or posted out to you we cannot offer a refund or credit note even if the dress was not worn. We do not offer Full refunds only credit notes.
Product Fit and Return - Should an ordered garment not fit correctly you have the right to return it to us within 24 hours for a credit note minus the shipping fee. You will only be given a credit note if the garment has not been worn and shows no evidence of wear/tear. You must email email@example.com stating your intent to send back the dress before posting back. The order is considered successful if the dress is worn. The term “unworn” is determined by Bossi Boots. Once we have received your unworn dress as well as your credit request, we will email a credit request confirmation within 5 working days. The credit process can take approximately 10-20 days depending on the individual processing time of your credit card.
Shipping Details - Bossi Boots Postage is FREE Australia wide. Postage to return the garment is at the customers expense. All orders will require signature on delivery, if you are unavailable to sign the parcel will be taken to your local post office awaiting collection by you. It is your responsibility to be available for delivery or collect the parcel from the post office. Your order will be sent to your nominated address, we recommend nominating a secure address as you bear all responsibility for the product. Please note we DO NOT ship to P.O Boxes and we are NOT liable for delays in postage. If the garment arrives late we will happily refund you the hire amount. Bossi Boots will always send your garment as per Australia post guidelines for delivery times. Your rental period starts from when the order is dispatched from our showroom and credits will not be issued for late delivery where you have not been available to accept delivery. You are responsible for posting back the dress in a registered, trackable Australia Post satchel. You must sign the dangerous goods declaration on the return satchel and return the satchel to an Australian Post outlet by 4pm. There is a late charge of $30 per a day for every day the garment is delayed by you. All garments are dry cleaned, steamed or pressed and thoroughly inspected before leaving our showroom, it is important to note that use of our garments are at your own risk and we will not be held liable for any health related complaints associated with our hire garments. Please note our garments have been worn by other customers before your rental.
Styling appointment and try on fittings (INGHAM only) - Should you wish to try on a garment before hiring we offer complimentary styling services which are by appointment in our Bossi Boots Boutique. There is no obligation to hire after a styling session, however any damage done during the appointment is at your expense. All items being hired from Bossi Boots can be picked up from, and returned to the disclosed Ingham location if applicable. All other Terms and conditions bar shipping terms and conditions apply.
Returning your dress - Garments must be returned in the same state they were received along with the garment bag if applicable. On delivery of your garment you are to notice and damage or marks you think we need to be aware of then please email us at firstname.lastname@example.org. Our Dress is to be sent back the first business day after your event. Please refer to shipping details above.
Bossi Boots expects you to respect these dresses as you would your own, with care and consideration. Do not attempt to fit into an item that is clearly to small for you as this will result in damage to the item. Dresses are NOT to be dry cleaned by the lessee. Due to the delicacy of the items they require special care, therefore all cleaning is to be handled by Bossi Boots only. You are required to tell Bossi Boots if any damages occur during the time you have had the item. Damages that occur during the hire period are at the cost of the lessee. If the item is damaged beyond repair you must pay the valued retail price to compensate for the loss. The item is only to be used by one person (The lessee) and not by 3rd parties.
Please be cautious when wearing spray tans in the garments as they may result in stains. Please do not smoke whilst wearing your garment as this is highly likely to result in damage to the garment. All garments are dry cleaned, steamed or pressed and thoroughly inspected before leaving our showroom, it is important to note that use of our garments are at your own risk and we will not be held liable for any health related complaints associated with our hire garments. Please note our garments have been worn by other customers before your rental. Collection If you do not pay the amounts owed to us when due we will pass on the invoices to a collection company to pursue you for collections. Bossi Boots reserves the right to terminate your right to rent products from us at any time at our own discretion.
ALL RIGHTS RESERVED BY BOSSI BOOTS BOUTIQUE
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