Refund policy

RETURNS
There are strictly no refunds. Please choose products carefully, including footwear.

If you receive a faulty product, we will fulfill a full refund (excluding postage). Your item must be unused and in the same condition that you received it. It must also be in the original packaging. (Photos of product will be required for refund to abbey.johnson.01@hotmail.com)

Exchanges (if applicable)
We only exchange items if they are defective or damaged prior to their purchase date. If you need to exchange it for the same item, send us an email at abbey.johnson.01@hotmail.com and send your item to: 64 Lannercost street, Ingham QLD 4850, Australia.

Shipping
To return your product, you should mail your product to: 64 Lannercost street, Ingham QLD 4850, Australia. You will receive refund once we received the faulty item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our Promise to you - Bossi Boots promises to deliver the correct order to you on or before the specified date except where we have indicated to you that the order fulfilments are not possible or guaranteed. Please note, products may appear different to how they are viewed in the listed images.